Terms & Conditions

Last updated: 7 November 2026

These terms apply when you book or receive a service from Forever Beauty (ABN 94 860 418 843), 2/99-101 Aerodrome Road, Maroochydore QLD 4558 (“we”, “us”). By booking or using our website you agree to them.

1. Bookings

1. You can request an appointment through our website, by phone (+61 469 858 529), on WhatsApp or in the salon.
2. Online bookings are requests. Your appointment is confirmed only when we confirm it by email, phone or message.
3. Please give accurate contact details so we can confirm, reschedule or contact you about your appointment.
4. Clients under 18 need a parent or guardian’s consent, and some treatments (such as waxing, tints and lash perms) require a parent or guardian to be present.

2. Cancellations, changes and late arrival

1. Please give at least 24 hours’ notice to cancel or change an appointment, so we can offer the time to another client.
2. If you arrive more than 15 minutes late, we may need to shorten your treatment (at the full price) or reschedule it, so the next client is not delayed.
3. If you repeatedly miss appointments without notice, we may ask for a deposit before future bookings.
4. We may occasionally need to reschedule because of illness or circumstances beyond our control. We will contact you as early as possible and offer another time.

3. Your health and safety

1. Before your treatment, please tell us about any allergies, sensitivities, skin conditions, pregnancy, recent cosmetic procedures or medications (for example retinoids, acne medication or blood thinners). Some may make a treatment unsuitable.
2. Tints, henna and lash perms need a skin patch test at least 48 hours before your first treatment, or if your health or products have changed. We may decline the treatment if a patch test has not been done.
3. We may decline or stop a treatment if we believe it is unsafe for you, for example over broken, sunburnt or irritated skin.
4. Please follow the aftercare advice we give you. Results vary between people and can depend on following aftercare.

4. Prices

1. Prices are in Australian dollars and include GST where applicable.
2. Prices shown as “from” depend on your hair length, the design or the time needed. We will confirm the price before we start.
3. Prices on our website and price list may change. The price that applies is the one confirmed when you book.
4. Makeup, hair styling, saree draping and similar occasion services are quoted on request.

5. Offers, promotions and loyalty card

1. Each offer has its own terms and dates, shown with the offer. Unless stated otherwise, offers can’t be combined, are for one use per client and have no cash value.
2. Loyalty card: present your stamped card to receive 20% off your 6th service. The card must be presented at the time of the service, and lost cards can’t be replaced.
3. Expired offers can’t be honoured, even if they are still visible on a page saved on your device.

6. Payment and refunds

1. Payment is made in the salon after your service. We do not take payments through the website.
2. Under the Australian Consumer Law, our services come with guarantees that they will be provided with due care and skill. These guarantees can’t be excluded by these terms.
3. If you are unhappy with a service, please tell us within 7 days so we can look at it. Where appropriate we will offer to fix the problem at no cost, or provide a refund where the law requires.
4. We don’t offer refunds for a change of mind once a service has been performed.

7. Behaviour in the salon

We want everyone to feel safe and comfortable. We may refuse service to anyone who is abusive, threatening or under the influence of alcohol or drugs. Please keep children supervised.

8. Photos

We will only take or post before-and-after photos of you with your permission. You can withdraw permission at any time and we will remove the photos from our website and social media.

9. Website

We try to keep our website accurate and available, but service descriptions, images and availability may change. Images may be illustrative. Links to other websites (such as Instagram, Facebook or Google Maps) are provided for convenience; we are not responsible for their content.

10. Liability

Nothing in these terms limits your rights under the Australian Consumer Law. To the extent the law allows, we are not liable for reactions or results caused by health information you did not tell us about, or by not following aftercare advice.

11. Governing law

These terms are governed by the laws of Queensland, Australia.

12. Contact

Questions about these terms? Call +61 469 858 529, email info@foreverbeauty.au, or visit us at 2/99-101 Aerodrome Road, Maroochydore QLD 4558.